Return and Exchange Policy

What is Lushoppy’s Return and Exchange Policy? How does it work?

Lushoppy’s returns and exchange policy gives you an option to return or exchange items purchased on Lushoppy for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

1.Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
2.Self-Ship: If we don’t offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Lushoppy credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
During Pick Up, our delivery agent may do a quality check on the return. Currently, for any successful pick up, we are not initiating a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. In such case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item only once the executive collects the old item and our warehouse will receive it then we will send the new item to you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.

The following EXCEPTIONS and RULES apply to this Policy:

Precious Jewelry, Sunglasses, Socks, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.

Some products like fine jewelry, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged not returned. Please create a return request within 24 hours of the delivery post 24 hours. we will not accept the any return

Due to the intimate nature, we do not accept returns for certain Innerwear, Sleepwear and Lingerie items differently.Also, these items cannot be exchanged.

All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).

Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.

In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well

Lushoppy will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Lushoppy would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.

If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you. In such case a maximum of Rs 100 or the actual amount whichever is lesser will be re-imbursed to the customer.

To return a product to Lushoppy, please follow these steps:

You can return products purchased from Lushoppy within 24Hours of the Delivery the specified return/exchange period, except for our non-returnable products and high-value products which can only be returned their Exchange request also need to be raised within 24 hours of the Delivery.

Create a ‘Return Request’ under “My Orders” section of App/Website. Follow the screens that come up after tapping on the ‘Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode.
We offer pick-up facility in selected locations basis our courier serviceability.
If reverse pick-up option is not available at your location you can self-ship the product to us.

How do I place an exchange request on Lushoppy?

If you would like to exchange products purchased from Lushoppy, please follow below mentioned steps:

You can create exchange for products purchased from Lushoppy within the specified return/exchange period (check product details page for the same) under “My Orders” section of App/Website. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference.
Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.
Hand over the original product to our delivery staff and once product received back to our warehouse the replacement order will get dispatched to your serviceable address and will get delivered to you within specified delivery days mentioned from our end..
At any time, you can track the status of your exchange requests under “My Orders” of App/Website.

What is No Questions Asked Returns?

Once you create a return via App / Desktop as per the returns policy, Lushoppy will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated within 7-9 days.

How long would it take me to receive the refund of the returned product?

After the refund has been initiated by Lushoppy as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

NEFT – 3 to 5 business days post refund initiation (after product received at warehouse Vendor confirmation of correct product recived)
Lushoppy Coupon – Instant (after product received at warehouse Vendor confirmation of correct product recived)
Online Refund – 7 to 10 days post refund initiation, depending on your bank partner (after product received at warehouse Vendor confirmation of correct product recived)

Please note, Lushoppy initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Lushoppy warehouse. In case of any refund discrepancies, Lushoppy may at its sole discretion, request you to share with us a screenshot of your bank statement.

How do I return multiple products from a single order?

If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet. If mode of return is Pickup, our courier person will pickup the products from the pickup address and you have to make sure that you have to put the products correctly in the way you have received the product differently failing which Lushoppy has sole discretion to return back the product to you.